Report abuse

What we act on

These get a site taken down, and usually the account behind it closed as well.

• Phishing — a page pretending to be a bank, a login screen, a wallet, or any other service in order to collect credentials.
• Malware, drive-by downloads, and pages built to run harmful code in a visitor's browser.
• Child sexual abuse material, or anything that sexualises a minor. Reported onward as well as removed.
• Intimate images published without the consent of the person in them.
• Doxxing — publishing someone's home address, phone number, or other private details to expose them to harm.
• Threats of violence, incitement, and terrorist or violent extremist content.
• Fraud and scams: fake shops, investment and crypto schemes, impersonation of a real business or person.
• Copyright and trademark infringement, when the complaint comes from the rights holder or someone acting for them.
• Anything else that is illegal where we operate.

What we can't help with

We host files. We are not in a position to settle a disagreement, and a takedown is not the tool for these.

• Content you disagree with, find offensive, or think is wrong.
• Business disputes, contract arguments, and falling out with a former partner or developer.
• Complaints about a site outranking yours, or about its SEO.
• Copyright claims from someone who is not the rights holder and cannot say who is.
• Personal arguments between people, where the site is one more front in it.
• Reports with no address. Without the URL there is nothing for us to look at.

What to include

A report with these in it can usually be resolved on the first read. A report without them turns into a conversation, which costs everyone days.

1. 01The full address of the page, including the subdomain — for example sunny-otter-42.harvis.dev/login.
2. 02What is wrong with it, in a sentence or two.
3. 03Anything that shows it: a screenshot, the message that led you there, the brand being impersonated.
4. 04Whether anyone is in immediate danger.
5. 05How to reach you, if you would like to know what we did.

Copyright complaints

If a site on harvis.dev is publishing work you own, send a notice to the same address. To act on it we need each of the following — this is what the law requires of a takedown notice, not paperwork we invented.

• Identification of the work being infringed. If it is more than one work, a list.
• The address of the infringing material, precise enough for us to find it.
• Your name, address, telephone number, and email address.
• A statement that you believe in good faith that the use is not authorised by you, your agent, or the law.
• A statement that the information in the notice is accurate, and — under penalty of perjury — that you are the rights holder or authorised to act for them.
• Your signature, physical or electronic.

If we remove your site over a copyright complaint and you believe that was a mistake, you can send a counter-notice with the same details and an explanation of why the material is not infringing. We will pass it to the person who complained.

What happens after you send it

1. 01

   We read it

   A person reads every report. Urgent categories are looked at first, and we do not wait for a report to be well-formatted before acting on something serious.

2. 02

   We check the site

   We look at what is actually being served at that address, along with the rest of the account's sites — abuse rarely comes one page at a time.

3. 03

   We act

   Confirmed abuse means the site comes down. Depending on what it was, the account is suspended and barred from signing up again, and in the most serious cases we report it onward.

4. 04

   We reply

   If you left us a way to reach you, we will tell you what we did. Where we cannot act, we will say why.